I am curious and extremely focused on Learning.

I assimilate information and make sense of it.

Information as diverse as the world of business, how children learn, the wonders of space exploration, new technology, music and did I mention I read a fair bit.

I feel things are connected. I seek conversations to learn new perspectives, build on what I know and make connections in Ideas, Solutions.

In a world that is technologically connected, living longer, resource-scarce and climate challenged, I fret for the children.

When I started on my entrepreneurial journey, flummoxed friends asked, why? Being independent at the start and later in business operations has been a choice.

What  I know

• Work with the C-Suite including CEO, COO in preparing the customer experience vision
• Design Customer experiences that cover the complete customer journey
• Define and Implement the customer experience strategy of clients including new products and services
• Work with functional departments like Human Resources, Marketing, Operations, Services to strengthen CE performance for clients.
• Create guidelines, procedures, service maps, centres of excellence, Blended Learning Platforms, Onboarding content, curriculum design for teams and partners
• People Centred Design, Customer Journey Mapping and Tools
• Digital Platforms like Dynamics 365, Zoho Customer Experience Platform and many others
• Conceptualize, Prototype immersive and augmented experiences for services and learning

How I Can Help You

• Customer Journeys + Experiences
  • Sustainable CX Strategy and Design
  • Service and Process Design
• Emerging Tech + Productivity Tools
  • Technology for Sustainable Products and Experiences
  • Augmented Experiences for Learning
  • Customer Platforms and No Code / Less Code Experiences
• Research + Learning
  • ESG, 5G and their Impact
  • Learning Centres

Connect : Futurescape ,  Linkedin , Twitter