I am curious and extremely focused on Learning.
I assimilate information and make sense of it.
Information as diverse as the world of business, how children learn, the wonders of space exploration, new technology, music and did I mention I read a fair bit.
I feel things are connected. I seek conversations to learn new perspectives, build on what I know and make connections in Ideas, Solutions.
In a world that is technologically connected, living longer, resource-scarce and climate challenged, I fret for the children.
When I started on my entrepreneurial journey, flummoxed friends asked, why? Being independent at the start and later in business operations has been a choice.
What I know
- Work with the C-Suite including CEO, COO in preparing the customer experience vision
- Design Customer experiences that cover the complete customer journey
- Define and Implement the customer experience strategy of clients including new products and services
- Work with functional departments like Human Resources, Marketing, Operations, Services to strengthen CE performance for clients.
- Create guidelines, procedures, service maps, centres of excellence, Blended Learning Platforms, Onboarding content, curriculum design for teams and partners
- People Centred Design, Customer Journey Mapping and Tools
- Conceptualize, Prototype immersive and augmented experiences for services and learning
How I Can Help You
- Customer Journeys + Experiences
- Sustainable CX Strategy and Design
- Service and Process Design
- ESG Journey Mapping
- Emerging Tech + Productivity Tools
- Cloud and other technologies for Sustainable Products and Experiences
- Augmented and Mixed Reality Experiences
- Customer and Community Platforms
- Knowledge Systems