It’s been over 20 years in my professional career. The singular focus has been on solutions and services that improve the customer experience for our clients. This time has also been of tremendous change. Changes in customer preferences, business models and also the nature of companies. Tracking this and assisting clients has been a key strength.
Customer experience assignments have provided deep insight into the functioning of marketing, learning, service and related departments. Most of all, technology has played a key role over the years. It is a strength as well as an interest.
As momentum gathers around the increasingly digital lives of customers and indeed the employees of an organisation, the role of the CMO, CIO and other members of the C-Suite has been of interest and also the platform for creating customer centric solutions that benefit organisations.
I have had the opportunity to work very closely with leaders of the C-Suite in the following domains:
- Information Technology Healthcare and Wellness Hospitality
- Fashion and Lifestyle Financial services Electronics and Electricity Automotive
- Media and Advertising