App and Digital Stores – Much More to be Done

This note focuses on the current rumble about the App Store on Apple devices. It is like a fight between a trillion-dollar company and a billion-dollar company. Then others have joined the fray as well. Some are quoting indie or artisanal developers others invoking small-medium businesses and so on. It remains a fight between massiveContinue reading “App and Digital Stores – Much More to be Done”

Customer Experience from an ESG perspective

This moment in time is an opportunity to reiterate the drive towards sustainable brand experiences. ESG, global commitments and most of all, new safety expectations and digital transformation have created a broad canvas for customer experience. Mark Hillary and I discussed this for his CX Files podcast. You can choose either of the the formatsContinue reading “Customer Experience from an ESG perspective”

Multilingual Digital Experiences

The stay home at home era has necessitated the need for companies to offer services via digital channels. So websites, voice assistant, chatbots and apps have been put to use. The question we need to ask is whether these tools are enabled for multilingual experiences? A cursory scan of multiple company sites reveals that thereContinue reading “Multilingual Digital Experiences”

Transcribing your Digital Meeting or Conference

These are the days of abundant digital ‘conferences’. Each conversation can be socialised. Instead of meeting in person and sharing a picture together, one is sharing the conversation. In addition, conference formats are being reimagined. Work meetings have gone digital. We are all on the same platform. Plus there can be distractions too. We areContinue reading “Transcribing your Digital Meeting or Conference”

Using Phone Camera for your Laptops

Most laptops have average webcams. Desktops may also not have cams. With more digital meetings, there is a need for better cams. But those are not available due to the current situation. You can, however, use the exceptional cameras on your mobile phone as wifi webcams. Broadly you would need to do the following- DownloadContinue reading “Using Phone Camera for your Laptops”

Full Featured Learning Experiences for Schools, Not Video Meetings

Should educational institutions be using a video calling and meeting solution or a solution that helps get the task of educating children efficiently? Difficult circumstanced necessitated the adoption of Zoom. It nevertheless opens up a range of security and learning efficacy challenges. I recently wrote on the safety challenges that Zoom need to address. LargeContinue reading “Full Featured Learning Experiences for Schools, Not Video Meetings”

Should You Zoom?

Zoom gained attention almost overnight because of the extended health-related lockdowns. As everyone had to work from home, companies with investments in Microsoft365 or GSuite perhaps already had communication solutions that could be tapped for running video and audio meetings. Their usage increased as people figured out ways to collaborate and talk. Zoom gained becauseContinue reading “Should You Zoom?”