Learning experiences, pre-visualising realistic experiences and walkthroughs and linking back to other features are starting points.
Category Archives: Customer Experience
Note Taking Process and Apps
Work-related apps and insights are one thing, knowledge enhancement and keeping abreast of the critical changes have become very important for everyone.
My own note-taking methods have evolved, and the tools that I use have also changed.
Customer Experience : Strengthening the Core
The One Hour Mentor, is an innovative programme for entrepreneurs. In this conversation with Anaggh Desai, we discussed the need for sustainable experiences and customer journeys that matter.
Multilingual Digital Experiences
The stay home at home era has necessitated the need for companies to offer services via digital channels. So websites, voice assistant, chatbots and apps have been put to use. The question we need to ask is whether these tools are enabled for multilingual experiences? A cursory scan of multiple company sites reveals that thereContinue reading “Multilingual Digital Experiences”
Transcribing your Digital Meeting or Conference
These are the days of abundant digital ‘conferences’. Each conversation can be socialised. Instead of meeting in person and sharing a picture together, one is sharing the conversation. In addition, conference formats are being reimagined. Work meetings have gone digital. We are all on the same platform. Plus there can be distractions too. We areContinue reading “Transcribing your Digital Meeting or Conference”
