Perspectives: Customer Experience

The Socialism of Mobile Phone Companies

Isn't there a negative customer experience for these customers? Maybe there are business reasons why this model has been adopted but It does seem disrespectful to customers as well. One might argue the customer is welcome to buy another company's product and most likely they will.
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Reinventing the Employee Experience

Future of the workplace is an interesting topic and if searched on the net one finds rich material. The answers to these and other intents and questions will outline changes in the workplace. Workplaces need to encourage initiative fearlessly.
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The Jewellery Buying Experience

Jewellery and what motivates a woman to buy. The jewellery shopper is definitely more discerning—she’s looking for new, fresh designs and not just brand names.
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Fashion + Digital

What role does the fashion show to a select few mean when the taste makers and influencers are elsewhere on a social platform? How can customer experience help achieve business goals in a truly global marketplace?
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Experimenting with Sensors - The Organisational Perspective

Sensor networks are opening up many new innovative opportunities. Organisations need to address key challenges like People, Data, Standards, Privacy, Connectivity and more before tapping these opportunities.
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Improved Care for Senior Citizens - The Sensor Experience

By 2018, India will have more than 200 million people above the age of 65. Organisations have a huge potential to create a support system that sends critical alerts & notifications to family members in case of an episode.
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A Farmer's Information and Technology Experience

Is there potential for technology to play a role in assisting farmers? Certainly is! Is it easy for farmer's to get information about various tools, services and apps? What is the adoption rate and are there any challenges?
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Customer Experience and the Franchisee

When franchising a brand, how does one transfer the culture that makes for an exceptional customer experience? How can a company help a franchisee in ensuring that customer experience processes are adequately implemented?
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Hospital Branding. What works?

Healthcare brands need to focus on the customer experience. They need to ensure the implementation covers standards, facility design, people, partners, technology and ongoing programmes.
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Franchising a Health Network

Most successful franchising businesses will tell you that agreements and compliance aside, the key to franchising is to find partners that agree with your brand philosophy and your style of working
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