Isn't there a negative customer experience for these customers? Maybe there are business reasons why this model has been adopted but It does seem disrespectful to customers as well. One might argue the customer is welcome to buy another company's product and most likely they will.

Future of the workplace is an interesting topic and if searched on the net one finds rich material. The answers to these and other intents and questions will outline changes in the workplace. Workplaces need to encourage initiative fearlessly.

Jewellery and what motivates a woman to buy. The jewellery shopper is definitely more discerning—she’s looking for new, fresh designs and not just brand names.

What role does the fashion show to a select few mean when the taste makers and influencers are elsewhere on a social platform? How can customer experience help achieve business goals in a truly global marketplace?

Sensor networks are opening up many new innovative opportunities. Organisations need to address key challenges like People, Data, Standards, Privacy, Connectivity and more before tapping these opportunities.

By 2018, India will have more than 200 million people above the age of 65. Organisations have a huge potential to create a support system that sends critical alerts & notifications to family members in case of an episode.

Is there potential for technology to play a role in assisting farmers? Certainly is! Is it easy for farmer's to get information about various tools, services and apps? What is the adoption rate and are there any challenges?

When franchising a brand, how does one transfer the culture that makes for an exceptional customer experience? How can a company help a franchisee in ensuring that customer experience processes are adequately implemented?

Healthcare brands need to focus on the customer experience. They need to ensure the implementation covers standards, facility design, people, partners, technology and ongoing programmes.

Most successful franchising businesses will tell you that agreements and compliance aside, the key to franchising is to find partners that agree with your brand philosophy and your style of working