Perspectives: ESG CX
Data Breach – 10 customer expectations
When brands and companies are moving towards more digital platforms, services and even APIs it is time for the brand purpose to reflect this long-term commitment. Leaky data faucets, incorrect settings, and improper sharing practices are not technical problems alone; they should be a brand purpose focus.
Monetising and being a data business are all fine, but the company needs to be a trustee of their customer data and safety in this context too.
Chai time with NFT: A moment in history like no other?
It is essential to understand the impact of a development like this and take stock of it from multiple dimensions depending on the stakeholder's perspective.
Subscriptions - ESG Journey Mapping to Ensure a Great Experience
Subscriptions can be an exciting canvas with multiple facets and new ways to imagine experiences!
App and Digital Stores - Much More to be Done
This note focuses on the current rumble about the App Store on Apple devices. It is like a fight between a trillion-dollar company and …
Customer Experience from an ESG perspective
This moment in time is an opportunity to reiterate the drive towards sustainable brand experiences. ESG, global commitments and most of all, new safety …
ESG and Apple Design
I’ve never bought an Apple device for their design. Over the years, the reason to buy were many, but more often than not, a …
Showing 1-6 of 6