Category: ESG CX

• August 17, 2020

  App and Digital Stores – Much More to be Done

  This note focuses on the current rumble about the App Store on Apple devices. It is like a fight between a trillion-dollar company and a billion-dollar company. Then others have joined the fray as well. Some are quoting indie or artisanal developers others invoking small-medium businesses and so on. It remains a fight between massive […]
• May 4, 2020

  Customer Experience from an ESG perspective

  This moment in time is an opportunity to reiterate the drive towards sustainable brand experiences. ESG, global commitments and most of all, new safety expectations and digital transformation have created a broad canvas for customer experience. Mark Hillary and I discussed this for his CX Files podcast. You can choose either of the the formats […]
• June 28, 2019

  ESG and Apple Design

  I’ve never bought an Apple device for their design. Over the years, the reason to buy were many, but more often than not, a functional need was addressed. It could have been the stability of the operating system, longer lasting devices or excellent service, devices that allowed for backup and more. In those decisions, I […]