Perspectives: Learning Experience

Outsourcing of a Revolution will not work.

They say cricket is a religion in our country. So here is a thought for you to consider. The world cup was not won …
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On Mentors..

In a world where everyone is seeking smart people, experts and lists, the real lessons that one learns are in the nuggets of insight, …
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FaceBorg. You will be Resisted.

In the world that the leader of Faceborg lives in, he thinks of Faceborg as a country on the planet. His ambitions include making …
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Optimism in Action

In 1990, as a new generationĀ  joined the work force, a song called Wind of Change became a hit. The song was about the …
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Branded Chemists in India

Branded chemist stores are opening up across the country. The customer experience needs a lot of work though.
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Notes from Brands Under Fire

Brand experts discussing experience, social responsibility, trust and much more in managing a brand crisis.
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Inspiring great performances in tough times

Customer experience has become even more of a critical issue in the current business environment. But think about this. If one were to look …
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What is restricted content ?

Some thoughts on published information and some of the things to keep in mind when using it.
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Safety Matters

There is a need to improve the culture of safety. Small steps, larger programmes and ongoing reiteration need to become a part of our conversation.
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