Perspectives: Safety Experience

Data Breach – 10 customer expectations

When brands and companies are moving towards more digital platforms, services and even APIs it is time for the brand purpose to reflect this long-term commitment. Leaky data faucets, incorrect settings, and improper sharing practices are not technical problems alone; they should be a brand purpose focus. Monetising and being a data business are all fine, but the company needs to be a trustee of their customer data and safety in this context too.
Published on  •  Posted in ESG CX, Safety Experience

Spy-Pixels - Should they be able to track without consent?

So the question of consent comes into focus. Should the service provider ask for permission?
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Video surveillance, video analytics and culture

Do video cameras improve safety? The safety experience needs a comprehensive assessment and thinking through. #safetyCX
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How many extensions have you installed on your browser?

They can be a bit of a safety risk! The browser is the primary destination for most users. Sign up for a specific service, …
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Favicon functionality misuse for ad tracking

Consent frameworks stand ignored, and that in itself is a significant safety issue. #SafetyCX
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Temporary Access Pass and the idea of passwordless login

Experts understand password related vulnerabilities and realise what a good and secure password strategy means. But this is not equally well understood by everyone. …
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Some Key Digital Safety Best Practices

The digital transformation of the home has taken an unexpected turn. Not smart speakers, gaming consoles and smart homes but people are also looking …
Published on  •  Posted in Safety Experience