Perspectives

Temporary Access Pass and the idea of passwordless login

Experts understand password related vulnerabilities and realise what a good and secure password strategy means. But this is not equally well understood by everyone. …
Published on  •  Posted in Safety Experience

Subscriptions - ESG Journey Mapping to Ensure a Great Experience

Subscriptions can be an exciting canvas with multiple facets and new ways to imagine experiences!
Published on  •  Posted in ESG CX

App and Digital Stores - Much More to be Done

This note focuses on the current rumble about the App Store on Apple devices. It is like a fight between a trillion-dollar company and …
Published on  •  Posted in ESG CX

Customer Experience : Strengthening the Core

The One Hour Mentor, is an innovative programme for entrepreneurs. In this conversation with Anaggh Desai, we discussed the need for sustainable experiences and …
Published on  •  Posted in Customer Experience

Digital Skills for a New World

From a technology standpoint- Digital safety, Cloud-first services, Realtime3D or Interactive 3D will become more focused.
Published on  •  Posted in Learning Experience

Simpler words

This year, I came across two words that I have previously never used or heard in mainstream conversation. You guessed it – Asymptomatic and …
Published on  •  Posted in Learning Experience

Customer Experience from an ESG perspective

This moment in time is an opportunity to reiterate the drive towards sustainable brand experiences. ESG, global commitments and most of all, new safety …
Published on  •  Posted in ESG CX

Multilingual Digital Experiences

The stay home at home era has necessitated the need for companies to offer services via digital channels. So websites, voice assistant, chatbots and …
Published on  •  Posted in Customer Experience

Transcribing your Digital Meeting or Conference

These are the days of abundant digital ‘conferences’. Each conversation can be socialised. Instead of meeting in person and sharing a picture together, one …
Published on  •  Posted in Technology

Using Phone Camera for your Laptops

Most laptops have average webcams. Desktops may also not have cams. With more digital meetings, there is a need for better cams. But those …
Published on  •  Posted in Technology