Perspectives

What is restricted content ?

Some thoughts on published information and some of the things to keep in mind when using it.
Published on  •  Posted in Learning Experience

Customer Experience and the Franchisee

When franchising a brand, how does one transfer the culture that makes for an exceptional customer experience? How can a company help a franchisee in ensuring that customer experience processes are adequately implemented?
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Hospital Branding. What works?

Healthcare brands need to focus on the customer experience. They need to ensure the implementation covers standards, facility design, people, partners, technology and ongoing programmes.
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Franchising a Health Network

Most successful franchising businesses will tell you that agreements and compliance aside, the key to franchising is to find partners that agree with your brand philosophy and your style of working
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Safety Matters

There is a need to improve the culture of safety. Small steps, larger programmes and ongoing reiteration need to become a part of our conversation.
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Aspects of Experience

So what makes you feel good when you walk into a store, hospital, travel company, office or even a website? Many things im sure! …
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Experience Integrity

Some time back, a news channel carried a report on data privacy weaknesses. The news report pertained to a female news reporter’s personal records, …
Published on  •  Posted in Customer Experience