Some thoughts on published information and some of the things to keep in mind when using it.
When franchising a brand, how does one transfer the culture that makes for an exceptional customer experience? How can a company help a franchisee in ensuring that customer experience processes are adequately implemented?
Healthcare brands need to focus on the customer experience. They need to ensure the implementation covers standards, facility design, people, partners, technology and ongoing programmes.
Most successful franchising businesses will tell you that agreements and compliance aside, the key to franchising is to find partners that agree with your brand philosophy and your style of working
There is a need to improve the culture of safety. Small steps, larger programmes and ongoing reiteration need to become a part of our conversation.
So what makes you feel good when you walk into a store, hospital, travel company, office or even a website? Many things im sure! …
Some time back, a news channel carried a report on data privacy weaknesses. The news report pertained to a female news reporter’s personal records, …
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