Experience Design

Data Breach – 10 customer expectations

When brands and companies are moving towards more digital platforms, services and even APIs it is time for the brand purpose to reflect this long-term commitment. Leaky data faucets, incorrect settings, and improper sharing practices are not technical problems alone; they should be a brand purpose focus. Monetising and being a data business are all fine, but the company needs to be a trustee of their customer data and safety in this context too.
Published on  •  Posted in ESG CX, Safety Experience

Physical Spaces and Digital Experiences

Burberry and Elle Digital have created a virtual store experience that’s available till April 19. They are exploring the relationship between physical and digital …
Published on  •  Posted in Spatial Experience

Industrial Smart Glasses and Spatial Reality Displays

Sony Spatial Reality Display I first saw the video in October last year, and it has been a part of emerging technology discussions. You …
Published on  •  Posted in Spatial Experience

Situational Awareness and Augmented Reality Headsets

In Feb, the Indian Army ordered an augmented reality head-mounted display system (ARHMD) that would improve situation awareness and response with the help of …
Published on  •  Posted in Spatial Experience

Chai time with NFT: A moment in history like no other?

It is essential to understand the impact of a development like this and take stock of it from multiple dimensions depending on the stakeholder's perspective.
Published on  •  Posted in ESG CX

Spy-Pixels - Should they be able to track without consent?

So the question of consent comes into focus. Should the service provider ask for permission?
Published on  •  Posted in Safety Experience

Augmented reality - AR Contacts, Mars Rover and more

AR Contacts Lens is likely to be available for testing later this year and is expected to be tried by people with visual impairment. …
Published on  •  Posted in Spatial Experience

Video surveillance, video analytics and culture

Do video cameras improve safety? The safety experience needs a comprehensive assessment and thinking through. #safetyCX
Published on  •  Posted in Safety Experience

How many extensions have you installed on your browser?

They can be a bit of a safety risk! The browser is the primary destination for most users. Sign up for a specific service, …
Published on  •  Posted in Safety Experience

Favicon functionality misuse for ad tracking

Consent frameworks stand ignored, and that in itself is a significant safety issue. #SafetyCX
Published on  •  Posted in Safety Experience