Tag: Future of Work
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Choosing a Laptop
An opportunity for the company to make their brand experience shine. It is also time to rethink the whole concept of ‘planned obsolescence’. Laptops and devices need to last longer through the right feature fix, longer software updates and support and recycle services
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Subscriptions – ESG Journey Mapping to Ensure a Great Experience
Subscriptions can be an exciting canvas with multiple facets and new ways to imagine experiences!
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Customer Experience from an ESG perspective
This moment in time is an opportunity to reiterate the drive towards sustainable brand experiences. ESG, global commitments and most of all, new safety expectations and digital transformation have created a broad canvas for customer experience. Mark Hillary and I discussed this for his CX Files podcast. You can choose either of the the formats…
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Multilingual Digital Experiences
The stay home at home era has necessitated the need for companies to offer services via digital channels. So websites, voice assistant, chatbots and apps have been put to use. The question we need to ask is whether these tools are enabled for multilingual experiences? A cursory scan of multiple company sites reveals that there…
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Transcribing your Digital Meeting or Conference
These are the days of abundant digital ‘conferences’. Each conversation can be socialised. Instead of meeting in person and sharing a picture together, one is sharing the conversation. In addition, conference formats are being reimagined. Work meetings have gone digital. We are all on the same platform. Plus there can be distractions too. We are…
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Full Featured Learning Experiences for Schools, Not Video Meetings
Should educational institutions be using a video calling and meeting solution or a solution that helps get the task of educating children efficiently? Difficult circumstanced necessitated the adoption of Zoom. It nevertheless opens up a range of security and learning efficacy challenges. I recently wrote on the safety challenges that Zoom need to address. Large…